Shipping ~ Orders
Our goal is to ship your chocolate as early in the week as possible to ensure all deliveries are complete before the weekend and prevent the risk of the chocolate sitting in a warehouse, where temperatures are not controlled. Orders received on Friday or Saturday are usually held and mailed on the following Monday. If a Friday or Saturday delivery is requested, we strongly encourage USPS Priority Mail Express/Overnight shipping and keep in mind, some cities do not offer Saturday delivery.
We ship within the United States.
We do not ship to P.O. Box or APO/FPO addresses.
We do not ship on national holidays.
USPS Shipping Options:
We know shipping costs can be expensive. However, we want our chocolate to melt in your mouth, not in the box! At this time, we use USPS Priority (1 to 3 Day Delivery) and USPS Priority Mail Express/Overnight shipping options for all our deliveries, unless we specify differently at the time of your order. All packages shipped will have a tracking number, so you can monitor the progress of your order to the final destination.
If you are shipping chocolates to a warm climate of 70 degrees or higher, we highly recommend the Priority Mail Express/Overnight shipping option. We realize you have shipping options at checkout, but please be aware our recommendations are made with the desire for the chocolates to arrive in the best condition.
When shipping to warm weather destinations, we will add ice packs to your order, but remember these are only made to last for 24 to 36 hours.
Bootleg Bourbon Balls cannot be held responsible for delayed or failed deliveries, due to inclement weather, incorrect shipping address details or any other circumstances beyond our control.
Local Pick-Up Options & Locations (At This Time We Do Not Offer Delivery)
Made In Kansas City (Briarcliff Village)
4155 N. Mulberry Drive Kansas City, MO. 64116
Hours: Mon-Sat 10 AM - 8 PM, Sun 12 PM - 5 PM
Taste of Brazil (City Market)
25 E. 3rd Street Kansas City, MO. 64106
Hours: Mon 11 AM- 2PM, Tues - Sat 11 AM - 6 PM, Sun 11 AM - 4 PM
Processing Order for Shipment:
Once the order is received, it generally takes 2 business days to process your request, unless you have chosen the Priority Mail Express/Overnight option, which will be prioritized over other shipments. Special order requests are best handled by calling 816.912.6272, Monday - Friday, 9 am to 5 pm. Calls after 5 pm, will be addressed the following Monday.
If you need your order to be received by a certain date, or if you have any questions related to your shipment or order details, please contact us at 816.912.6272 or by email at firstname.lastname@example.org, so we may assist you with your request.